How can I contact client support?

We are here to help you get the most out of Ern. Whether you need technical assistance, have questions about your yield, or want to provide feedback, our team is ready to assist you through multiple channels.

1. Live Chat

You can use our chat feature located on our website's welcome screen. simply look for the help icon 💬 in the lower right-hand corner.

2. Submit a Ticket (Email)

For non-urgent inquiries or detailed support requests, you can raise a support ticket with our team.

  • How to submit: Click the "Submit a request" button located in the top right-hand corner of this screen.

  • Response time: We aim to get back to your request within 72 working hours.

3. Community Support (Telegram)

For peer support, general discussions, and real-time community interaction, join our official Telegram channel.

Join here: https://t.me/ernofficial

Important Safety Warnings

When seeking support, especially on social channels like Telegram, your security is our top priority. Please remember the "Golden Rules" of crypto support:

  • We will NEVER ask for your Seed Phrase or Private Key. No legitimate support agent or admin will ever need this to help you.

  • Admins will never DM you first. If you receive a direct message on Telegram from someone claiming to be "Ern Support," it is a scam. Block and report them immediately.

  • Official Channels Only: Ensure you are using the phone number and links listed directly in this article.